Hello Medical Professionals ~

Hi Folks.

Sad news...I must attend a funeral service tomorrow (Friday) in Fresno. I will be available by phone. Call my cell if it is an urgent matter. Text me with info on absences, etc. Thank you.

EARN CC HOURS: SATURDAY, MAY 7th - Women's Health Day at ValleyCare - Pleasanton, for more information, please contact Shelley Despotakis at (925) 373-4559. Put your hours on your time sheet! TIME: 11:00 to 2:00 - you will get hours/certificate for either volunteering or attending.

Your supervisors have been sent an email regarding your "Survival Kit" (procedure manual)assignment DUE 5/18 -see below. You have my permission, as long as it is slow at site, to work on this with a staff member or supervisor. It is important that you are supervised during this process in order to get approval for any materials being released for the binder. IF THERE IS ANOTHER STUDENT at your site at a different time than you, you will be given instructions on Wednesday 5/11 on meeting with them by phone or email to complete the gathering of the materials so there is no duplication of effort. Here's the letter and instructions - READ CAREFULLY, then PRINT ALL OF THIS OUT and put it in your CC binder and take your site:

May 5, 2011


Dear Site Supervisor,

It’s almost time for community classroom/internship to end for this school year. Internship ends on Friday, May 27th. The students all agree that their experience has been very helpful in assisting them with their career and post-secondary education choices.

The information below outlines an assignment that has been assigned to the ROP students.

The idea behind this assignment is to create a “survival kit”/procedure manual for each site, so next year’s student has a chance to review the information for 3 to 4 weeks prior to internship next Fall.

This procedure manual will stay at the site once internship begins and will serve as a reference manual that can be updated regularly the student and staff.

The students have been asked to work with you and/or your staff to ensure that all materials, including forms, brochures, business cards, photos of completed trays/rooms are authorized/approved prior to going into the binder.

If there is a morning and an afternoon student(s) under your supervision, I will ask them to create the manual together in order to prevent duplication of effort. The materials for the binder are due on Wednesday, May 18th. We will assemble the binders in class. The evaluation of the student is also due that day and the student will give that to you or a staff member.

Thank you for your wonderful support of the Medical Occupations Program! Please call me if you have any questions.

Sincerely,

Laurie Erceg, CCMA-A
(510) 305-5111
lerceg@lvjusd.k12.ca.us

2011-2012 Student Procedure Manual – Community Classroom /Internship Prep


Name of Site ____________________________________________________

Type of Practice/Department ______________________________________

Address _______________________________________________________

City, Zip _______________________________________________________

Phone #’s (______)____________________ Direct Line: (____)________________
( )____________________

Email ___________________________________________________________

Directions to Office ________________________________________________

________________________________________________

Parking Instructions ________________________________________________


Main Supervisor(s) _________________________________________________
Full Name/Title

Physician(s) _________________________________________________
Full Name/Title
_________________________________________________

Staff Members: _________________________________________________
(Full Name and
Title) _________________________________________________

_________________________________________________

_________________________________________________

_________________________________________________

Hours: _________________________________ Closed __________

Services Provided: __________________________________________________


Administrative Materials for the Procedure Manual
Employee orientation and training materials
Business cards
Forms used in the office/department
HIPAA and Notice of Privacy Practices
OSHA, JCAHO
Evacuation Procedures – Patients and Employees (office)
Professionalism: Attire, Phone Greeting, Addressing the Patient (Mr. or Ms.)
Computer Program (Patient Accounting Software Program)
Paper charts or EMR? -Maintaining the Medical Record
I.T. Training
Reference manual
Billing Procedures
Patient Education Materials
Superbill/Charge Slip
Discharge/ Next Appointment Procedures
Training Plan – Task Checklist – Career Goals for Superviso
Scope of Practice for the ROP intern (Administrative)


Clinical Materials for the Procedure Manual
Photos of completed trays, gurneys or prepared exam areas –no pt/pt info in photo
Introducing yourself to the patient
Patient Greeting/Rooming
OSHA, JCAHO
Evacuation Procedures – Patients and Employees (clinical area)
How do the staff/physicians organize the rooms and how do you keep it that way?
How do the doctors like the rooms/trays set up?
Specimen Collection and Processin
Lab Slips
Clean U
Codes (ex- Code Red, Code Blue, etc.
Common Terminology
Station/Specific Exam Room Instructions
Inventory of medical supplies
Training Plan – Task Checklist – Career Goals for Supervisor
Scope of Practice for the ROP intern (Clinical)

Take care and have a great weekend.

Mrs. Erceg